Trust & Legal

AI Disclosure

Draft — pending qualified legal review. This document describes how the LiVoice platform currently works. It has not yet been reviewed by legal counsel, and an effective date will be added after review.

Livi is an AI agent, not a human. This page explains where AI is used on LiVoice and what that means for you.

Where we use AI

Livi (text chat) — responses are generated by a large language model (Anthropic Claude, routed through the Emergent AI gateway).
AI Agent Blueprints and agent previews — generated by the same AI model from your Business DNA.
Live voice calls — handled by a voice AI agent through Retell AI, which transcribes your speech and responds with a synthetic voice.
Browser dictation — your browser's own speech-recognition service converts speech to text.

Limitations

AI responses can be wrong, incomplete or out of date, and may misunderstand you. Livi does not provide legal, financial, medical or other professional advice. Review important information — especially your Business DNA and agent blueprints — before relying on it. Pricing, timelines and integration details are only final when confirmed by the LiVoice team.

What happens to your messages

Your messages and relevant profile details are sent to our AI providers to generate responses. Conversations may be stored to provide the service; signed-in users can turn off storage in Privacy Settings. See the Privacy Policy.

Agents you build

If you deploy an AI agent to talk with your customers, you are responsible for telling them they are interacting with AI where required by law, and for reviewing the agent's behavior.

Questions? Contact us.