Trust & Legal
Cookie Policy
Draft — pending qualified legal review. This document describes how the LiVoice platform currently works. It has not yet been reviewed by legal counsel, and an effective date will be added after review.
We keep cookies to a minimum. We do not use advertising cookies or third-party tracking pixels.
What we use
| Name | Type | Category | Purpose | Duration |
|---|---|---|---|---|
| servio_sid | Cookie (HTTP-only, secure) | Essential | Keeps you signed in after Google sign-in. | Up to 7 days, or until you sign out |
| lv_oauth_state | Cookie (HTTP-only, secure) | Essential | Protects the sign-in process against request forgery. | 15 minutes |
| lv_next | Cookie (HTTP-only, secure) | Essential | Remembers which page to return to after sign-in. | 15 minutes |
| lv_consent | Local storage | Essential | Remembers your cookie choice. | Until you clear browser storage |
| lv_anon | Local storage | Optional analytics | Random identifier used with anonymous page-level usage events. Only set if you accept analytics. | Until you clear browser storage |
Optional analytics
If you click “Accept analytics”, we record first-party events such as “demo opened” or “contact form submitted” with the page path and a random identifier. We never include conversation content, business data or contact details. Nothing is recorded before you consent.
Third-party services
When you start a live voice call, our voice provider may use technologies necessary to run the call. Google may set its own cookies on its sign-in pages under Google's policies.
Questions? Contact us.