Privacy Policy

1. Information we collect

From Google sign-in

When you sign in with Google we receive your name, email address, profile picture and a stable account identifier. We do not receive your Google password.

Profile and business information

Information you provide in your profile (first and last name, preferred language, job title) and in your Business DNA profile (such as business name, industry, services, customers, goals, challenges, tools and integration needs).

Conversations

Messages you exchange with Livi and with agent previews. On the public demo, Livi may ask for your name, email and phone so our team can follow up; providing them is optional.

Voice calls

If you start a live voice call, your audio is processed in real time by our voice AI provider to transcribe speech and generate responses. A call identifier is stored in our database. Our voice provider may retain call recordings or transcripts according to its own settings and policies; we are reviewing these settings as part of legal review. Browser dictation (the microphone button in the chat) is processed by your browser's speech-recognition service; only the resulting text is sent to us when you send the message.

Website audits

If you share a website address, we fetch that public page to produce a website check.

Forms

Contact and strategy-session requests: name, email, company, phone (optional), topic, preferred times, time zone and message.

Technical information

Session cookies required to keep you signed in, server logs (such as IP address, used for security and rate limiting), and — only if you accept analytics — anonymous page-level usage events (event name, page path, random identifier). We do not send conversation content or business data to analytics.

2. How we use information

• To provide the platform: authentication, Business DNA profiles, AI Agent Blueprints, previews and account management.
• To respond to inquiries and consultation requests, and to follow up on demo conversations.
• To generate AI responses (your messages and relevant profile information are sent to our AI providers for this purpose).
• To secure the service, prevent abuse, and troubleshoot.
• To improve the website, using anonymous usage events if you consented.

3. Service providers we share information with

We share information only as needed to operate the service:

• Emergent — application hosting, managed Google sign-in, and the AI gateway through which AI requests are routed.
• Anthropic — AI model provider (Claude) that generates Livi's and agent-preview responses.
• Retell AI — real-time voice AI for live voice calls.
• Slack — internal notifications to the LiVoice team about new inquiries and leads (may include the details you submitted).
• Google — identity provider for sign-in.
• Database hosting — storage of account and application data.

We do not sell personal information. We may disclose information if required by law or to protect rights and safety.

4. Retention and deletion

Account, profile, business and agent data is kept while your account is active. You can turn off conversation storage and clear stored conversations in Privacy Settings. When you delete your account, we permanently delete your account, sessions, business profile, agents, stored conversations, and records linked to your account from our application database, and keep only a non-identifying record that a deletion was completed. Information already shared with service providers (for example Slack notifications or voice-call records) is subject to their retention; contact us to request removal from those systems. Public demo conversations and inquiries not linked to an account are kept to respond to you; contact us to request deletion.

5. Security

We use HTTPS, HTTP-only secure session cookies, server-side authorization checks on private data, and rate limiting. No system is perfectly secure, and we cannot guarantee absolute security.

6. Your rights and choices

Depending on where you live, you may have rights to access, correct, export, delete, or object to the processing of your personal information. Signed-in users can edit their profile, export their data from Settings, manage conversation storage, and delete their account. For other requests, use our contact form. We may need to verify your identity.

7. Children

The platform is intended for business users and is not directed to children under 16.

8. International processing

Our providers may process information in the United States and other countries.

9. Changes

We will update this policy when our practices change and indicate the effective date at the top of the page.